Last updated: 28 September 2026

1. About us

This website is run by Balance Coffee, a trading name of PureVibe Wellness Ltd, a company registered in England and Wales with company number 15461410. Our address is 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom. "We", "us" and "our" mean PureVibe Wellness Ltd.

You can contact us at support@balancecoffee.co.uk or on 07477913430.

These terms apply to every order you place on balancecoffee.co.uk and to your use of the website. Please read them before you order. By placing an order, you agree to them. Our Refund Policy, Shipping Policy and Privacy Policy also apply and form part of these terms.

2. Using our website

You must be 18 or over to place an order. You agree not to use the website for anything unlawful, not to upload viruses or harmful code, not to scrape or copy the site without our written permission, and not to interfere with how it works. We may suspend or close access for anyone who breaks these rules.

Our store runs on Shopify. We may change or withdraw parts of the website at any time.

3. Your order

When you place an order, we'll email you to confirm we've received it. The contract between us starts when we email you to say your order has been dispatched.

We may decline or cancel an order, for example if a product is out of stock, if there's an obvious error in the price or description, or if we suspect fraud or resale. If we do, we'll tell you and refund anything you've paid in full.

We may limit quantities per customer, household or order.

4. Prices and payment

Prices are in pounds sterling and include UK VAT. Delivery charges are shown at checkout before you pay.

If we find a pricing error after you've ordered, we'll contact you. You can then confirm the order at the correct price or cancel it for a full refund.

For orders outside the UK, your local customs may charge import duties or taxes. You pay these. See our Shipping Policy.

5. Subscriptions

When you subscribe, you agree that we'll charge your payment method automatically at the frequency you choose, until you cancel. Your subscription price and any subscriber discount are shown before you check out.

You can skip, swap or cancel at any time from your account or by emailing support@balancecoffee.co.uk. To stop the next delivery, cancel before your next billing date. If a renewal charges and you meant to cancel, email us before the order ships and we'll refund it in full.

If your subscription price changes, we'll email you before the new price applies, and you can cancel before it does.

If a payment fails, we'll try again and email you. We may pause your subscription until the payment goes through.

6. Delivery

Delivery costs and times are in our Shipping Policy. Delivery times are estimates. Once your order is delivered to the address you gave us, it's your responsibility.

7. Returns, refunds and our guarantee

Our 60-day money-back guarantee, and your right to cancel, are set out in our Refund Policy. Nothing in these terms affects your legal rights under the Consumer Rights Act 2015. If a product is faulty or not as described, you're entitled to a repair, replacement or refund.

8. Our products

Coffee and mushroom products are natural, so taste, colour and appearance can vary slightly between batches. Screens show colours differently, so product photos are a guide.

Our mushroom coffees and elixirs are food products. They're not medicines and aren't intended to diagnose, treat, cure or prevent any disease. Information on our website is for general interest and isn't medical advice. If you're pregnant, breastfeeding, taking medication or have a medical condition, speak to your doctor before use.

9. Discount codes and promotions

Discount codes and offers carry their own conditions, shown with the offer. Unless we say otherwise, you can use one code per order, codes have no cash value, and we may end an offer at any time. Ending an offer won't affect an order you've already placed.

10. Reviews and content you send us

If you send us a review, photo, idea or other content, you give us permission to use, edit and publish it in any medium, free of charge. Your content must be honest, lawful and your own. We may remove any content we consider unlawful or offensive.

11. Our intellectual property

All content on this website, including text, images, logos and designs, belongs to us or our licensors. You may not copy or reuse it without our written permission.

12. Other websites and tools

Our website may link to other websites or offer third-party tools. We don't control them and aren't responsible for their content, products or terms.

13. Our responsibility to you

If we break these terms, we're responsible for loss or damage you suffer that's a foreseeable result of our breach or our failure to use reasonable care. We're not responsible for loss that wasn't foreseeable, or for business losses, as our products are for personal use only.

We don't exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights as a consumer.

We aim to keep the website available and accurate, but we can't promise it will always be available or free of errors.

14. Your personal information

We use your personal information as set out in our Privacy Policy.

15. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones on this page when you place it.

16. General

If a court finds part of these terms invalid, the rest still applies. If we don't enforce a term straight away, we can still enforce it later.

17. Law and disputes

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

18. Contact us

Balance Coffee (PureVibe Wellness Ltd) 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom support@balancecoffee.co.uk 07477913430