Our Health Mission: From Farm to Cup
FAQs
For orders placed on or before the designated cut-off time and utilising Royal Mail, please anticipate your package within 2-3 business days (excluding weekends or holidays).
For our premium delivery service, APC offers a 24-hour shipping courier, all orders placed before our 12 pm cut-off time will be processed and shipped on the same day. Orders placed after 12 pm will be processed and shipped the following day (excluding holidays and weekends).
If you have any questions or concerns regarding your order, please contact our customer service at orders@balancecoffee.co.uk
Our gift to you, yes you! ⬇
For orders that haven't been processed by our roastery yet, we're delighted to help and replace them with the coffee you prefer. Once an order has been processed and shipped, though, we're unable to make changes or replacements.
Nevertheless, you have the option to send back the coffee to us (with shipping costs covered by you), and once we've successfully received the return at our roastery, we'll happily send out the preferred coffee free of charge.
To initiate a return, please get in touch with our customer service team at orders@balancecoffee.co.uk.
If your order has not yet been processed and shipped by our roastery, we can assist you in updating the shipping address to ensure accuracy. However, once the order has been shipped and you've received tracking information via email, we regret to inform you that we are unable to make any changes or amendments to the address.
If you encounter any issues or have concerns regarding your shipping address, please don't hesitate to reach out to our customer service team at orders@balancecoffee.co.uk.
What if I do not like the coffee I purchased?
It’s not uncommon to find a coffee that isn’t quite to your liking. Coffee is very subjective and you’ll need to experiment with our range until you find the one you love.
We recommend sampling our Espresso Taster Pack if you’re into chocolatey coffees.
If you prefer sweet fruity coffees for filter then try our Single Origin Taster Pack.
Want to go deeper and learn how to choose the right coffee for your taste buds?
Read our guide on choosing the right coffee for you.
Our Commitment
Send us a message using our chat option on our website or send us an email at orders@balancecoffee.co.uk if you're not satisfied with your coffee.
Our Customer Service team is eager to be of assistance and would appreciate the chance to interact with you in order to have a better understanding of your preferences and send you a great option to test.
Want even more assistance getting your brew just right? Go through our Brewing Guide.
From our Founder to You
Ultimate Coffee Lessons
Brewing Guides
Unlock your inner barista and discover the perfect taste. Find the right brewing method specific to your coffee maker ensuring a flawless cup every time.
How To Store Coffee
Store your coffee in an airtight container, in a cool, dark place, and away from moisture for the best flavour results. Read our coffee lesson to get started.
Grind Type Importance
Choose the right grind for optimal taste: coarse for French press, medium for drip or pour-over, and fine for espresso.
Water for Coffee💧
Use filtered water for the best coffee flavour — clean, mineralised, fresh water makes all the difference in your favourite brew.
Shop Elixirs 🍄
Enhance your health effortlessly with our liquid mushroom drops—just add them to your coffee for a boost in wellness, without affecting the taste or texture.
