At Balance Coffee, we want getting great coffee delivered to your door to be as simple as possible.
We deliver across the UK and internationally, with shipping rates and delivery options based on your location.
Your available shipping methods, estimated delivery time and exact shipping cost will be shown at checkout before you place your order.

United Kingdom Shipping
Free Standard Shipping - Orders Over £25 are FREE
Orders are sent using a tracked delivery service, primarily Royal Mail Tracked 48, with delivery typically expected within 2–3 working days after dispatch.

Standard Shipping - Orders Under £25 are £3.49
Orders are sent using a tracked delivery service, primarily Royal Mail Tracked 48, with delivery typically expected within 2–3 working days after dispatch.

Express Delivery - £6.49
Order by 12 noon for next-working-day delivery where available.
Orders placed after the cut-off, on weekends or on UK bank holidays will be processed on the next working day.

Our UK Delivery Partners
Royal Mail is our primary UK delivery partner. Occasionally, we may use an alternative tracked courier, including Evri, to help keep orders moving during periods of disruption, unusually high demand or other operational circumstances.
You’ll receive tracking information once your order has been dispatched, so you can follow your delivery.

International Shipping
Yes - Balance Coffee ships internationally.
International orders are fulfilled through our global fulfilment and delivery network, with shipping rates and delivery options based on your destination.
Simply enter your delivery address at checkout and we’ll show you the shipping options and exact cost available for your location.

International Shipping Rates
International delivery costs vary depending on your country, order and available delivery service, so your exact shipping rate is calculated at checkout.
We currently ship across:

Europe, United States & Canada, Asia, Rest of World - All shipping calculated at checkout.

If you don’t see a shipping option for your country, contact us at support@balancecoffee.co.uk and we’ll be happy to help.

International Couriers
International orders are shipped through our global fulfilment network using established local and international delivery partners.

The courier used for your order will depend on your destination and the delivery service available. Our delivery network includes recognised carriers such as DHL, DPD, UPS and FedEx, alongside other trusted regional delivery partners.

Where tracking is available, you’ll receive your tracking details once your order has been dispatched.

International Delivery Times
International delivery times vary depending on your destination and the shipping service selected.
Your estimated delivery timeframe will be displayed at checkout where available.
Please note that international delivery estimates are not guaranteed. Customs processing, local carriers, public holidays and circumstances outside our control can occasionally cause delays.

Customs, Duties & Taxes
International orders may be subject to import duties, taxes, VAT/GST or customs charges depending on your destination.

These charges are not included in the price of your order or shipping fee and, where applicable, are the responsibility of the recipient.

Your local customs authority or delivery carrier may contact you for payment before your order can be delivered.

Customs rules and charges vary by country and are determined by local authorities, so unfortunately we’re unable to confirm these costs in advance.
If an order is delayed at customs, we’ll always do our best to help, but customs processing times are outside Balance Coffee’s control.

Order Tracking
We’ll email you tracking information once your order has been dispatched and tracking is available. Please allow a short period after receiving your dispatch email for the carrier’s tracking system to update.

Customs & International Delays
International parcels may need to clear customs in their destination country.
Most orders move through customs without issue, but occasionally customs authorities may inspect or hold a shipment, which can extend the delivery time.
Unfortunately, customs processing times are outside Balance Coffee’s control.

Incorrect Addresses & Failed Deliveries
Please check your delivery address carefully before completing your order.
If an order is returned to us because of an incorrect or incomplete address, refusal to accept the parcel, or unpaid customs charges, please contact our team and we’ll help you resolve the issue. Additional shipping charges may apply if an order needs to be sent again.

Returns & Refunds
We want you to love your Balance Coffee. If something isn’t right, we’ll do our best to make it right. We offer a 60-day money-back guarantee on eligible orders.
If an item arrives damaged or faulty, please contact us and we’ll arrange the appropriate solution.

For change-of-mind returns and international returns, return shipping costs may apply.
Custom or personalised products may not be eligible for return.
This policy does not affect your statutory rights.

Need Help?
Have a question about shipping to your country or an existing order?
Email us at support@balancecoffee.co.uk and our team will be happy to help.