Terms and Conditions - Balance Coffee

'BEST SPECIALITY COFFEE COMPANY 2021' 🏆 FAST UK SHIPPING | FREE DELIVERY OVER £25

Shipping Policy

We ship to UK & Ireland only.

All orders over £25 are shipped for free.

All Orders under 2KG are shipped via Royal Mail 24H hour service. Which generally arrives between 1-3 working days.

Orders above 2KG are shipped via DPD next day delivery service.

Returns and Refund Policy

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Where a consumer exercises his/her cancellation rights, the customer will be given a refund within 30 days of their cancellation. The cancellation period ends on the expiry of seven working days, commencing on the day following the day on which you, the customer, receives the goods. Roasted coffee and custom orders are excluded from these terms. Goods must be returned in their original, unopened packaging. If you, the customer, choose to cancel your order without giving a reason, you can be asked to return the goods and pay for the cost of returning the goods.

Drop us a line if you need any help at: info@balancecoffee.co.uk

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