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Shipping — to mainland UK only

All orders under £30 have a flat rate of £3.20 for shipping.

All orders over £30 are shipped for free.

Orders will be shipped within 2 working days and arrive within 5 working days in usual operating scenarios.

Orders with free shipping will be shipped Royal Mail second class.

First class or tracked is also offered for an additional cost.

Returns and Refunds

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Where a consumer exercises his/her cancellation rights, the customer will be given a refund within 30 days of their cancellation. The cancellation period ends on the expiry of seven working days, commencing on the day following the day on which you, the customer, receives the goods. Roasted coffee and custom orders are excluded from these terms. Goods must be returned in their original, unopened packaging. If you, the customer, choose to cancel your order without giving a reason, you can be asked to return the goods and pay for the cost of returning the goods.

Drop us a line if you need any help at:

Balance Coffee London

Keep up to date with us on Instagram, @balancecoffee