Balance Coffee answers your questions about speciality coffee in the UK
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Accidentally order the wrong amount or grind? That’s no problem. Get in touch with us at and we’ll see what we can do.

That will depend on how much coffee you drink. Typically 250g makes 15 cups, and 1kg makes 60.

Yes, absolutely! Head here to buy a gift certificate for a one-off purchase or a subscription.

Specialty coffee is a term for the highest grade of coffee available. On the 100 point Coffee Review Scale, speciality coffee will score 80 and above. Only 3% of coffee worldwide is speciality grade.

Quality is the reason we started Balance Coffee to begin with! Our commitment to you is simple: we’ll send you ethically sourced, delicious coffee in every single bag. The coffee we use is all Speciality grade and the green beans we source are all packaged in vacuum packed parcels or Plastic Grain Pro bags which give the raw product a longer shelf life. We roast every day in small batches and we use the latest roasting software to profile our coffees and to ensure consistency. We also regularly cup our coffees to ensure each batch matches the last as much as possible. Once roasted, our coffee is sent out in a foil lined bag with a one-way valve for optimum freshness. Our 250g bags are resealable too.

Whilst some of our coffees are labelled Organic, many are not. Organic certification is indeed synonymous with more responsible production, but this can be difficult for the smallholders that we work with. Trying to get a smallholder with a few acres of land to apply, and in particular pay for, Organic certification is unfortunately unlikely. Rest assured however, our team of coffee experts meticulously test all coffees we supply to ensue the standard is only the best. The good news is our importers are quality-focused too and this means the majority of the farms we work with are Organic by default.

We are often asked if our coffee is Fairtrade. The term Fairtrade has become a grey area in the coffee industry over the past few years. While the Fairtrade Foundation has done some great work to help many farmers out of poverty, for farmers that are producing higher quality coffees, there are better markets than Fairtrade. There are many resources online that will explain this in detail, but simply put, the Fairtrade breakdown benefits middle men rather than the farmers directly.

We know that the speciality coffee market that we operate in rewards the farmer up to 25% more than the Fairtrade Model. We buy exceptional coffees which the farmer can price higher than they would in the Fairtrade system. We pride ourselves on paying this higher cost which in turn helps the farmers’ livelihood.

We are currently roasting Monday to Thursday. We guarantee that you will receive your coffee beans or ground coffee super fresh and just a day or two after we’ve roasted them.

Yes! Go to Balance for Business and you can contact us about a custom business order there.

Yes, we supply a diverse range of businesses from cafes, restaurants to hotels. Please get in touch if you’re interested in stocking our coffee on your retail shelf or as your primary or secondary coffee offering.

We are located in London, England.

Certainly not! Our coffees have no artificial additives or flavourings. When you visit our Coffees page, you’ll notice that we include descriptive flavour notes for each coffee. These refer to the flavours that are produced inside the coffee bean during the growing environment which are released during the roasting process.

The chocolates, nuts and fruity flavours described in each coffee are identified by our coffee tasting team. Our coffee roaster then hand-roasts each coffee to enhance these flavours even further.

By adding these descriptions we want our customers to choose the right coffee to suit their taste preferences. The best analogy is to think of it in the same way as you do wine; the flavour is natural, delicate and often subjective based on our own individual taste buds.

The majority of our coffee is from South America, specifically Colombia and Brazil. We like the coffee’s light to medium body and wide flavour profile.

All of our coffees are a light to medium roast. We don’t specify on our product descriptions because the strength of the coffee will depend on how you brew it. You can learn more about the difference between light and dark roast coffee here.

We think all of our coffees are great, so naturally we would recommend them all! If you’re looking for a more chocolatey coffee that will work nicely as a black coffee and with milk then check out one of our coffee blends. If you’re really stumped, we’d recommend trying our subscription service. We do the choosing for you, and you’ll be able to try a variety of flavours on rotation every month.

Single origin is a term that you will often hear when talking about coffee. Simply put, it means that the coffee is from one geographic area. This could be from one region or country, or more specifically from one farm or estate. Because the coffee is from the same place, this means it tends to be seasonal.

Our single origin coffees are seasonal, which means they will leave eventually. It’s difficult to say how long they’ll be in stock, because it all depends on how popular it is. So if you like the sound of a particular coffee, make sure not to miss out!

You can keep up with our new releases by following us on social media, or by signing up to our Balance Coffee Club newsletter.

If you have a grinder at home then always opt for fresh whole beans rather than ground. Whole beans allow the coffee to stay fresh right up until you grind it. By grinding only what you need, your coffee will taste fresher in the cup and last longer in the bag. You can still make decent coffee with pre-ground but we always strive for the best flavour.

This is totally your choice! Generally speaking, you have espresso or filter coffee to choose from.

Alternatively, you could go for the method you enjoy making. That could be the slow and relaxed process of a pour-over V60, or the time-saving Aeropress or espresso. 

For detailed instructions to help you get the best from each brewing method, visit our coffee blog and view our how-to coffee videos.

If we’re talking freshly roasted beans, then we recommend using within 3 months from the coffee’s roast date. With ground coffee, you begin to lose quality straight away as it has a bigger surface area and the coffee particles (grounds) are exposed to air much faster!

With so many coffee brewing devices available on the market nowadays, it can naturally be overwhelming and confusing. So, we decided to create a guide to essential coffee equipment. 

Yes, we supply some coffee equipment! You can find them here.

If your machine uses coffee grounds, then yes! However, we do not currently sell coffee pods or capsules.

Our first recommendation is to buy freshly roasted whole beans. Ditch supermarket coffee as it’s typically not as fresh as it passes through the supply chain. Grind only what you need each time you brew coffee.  Keep your coffee sealed in your bag or store in a cool and dry place. An airtight container works a treat!  A common myth is storing your coffee in the fridge…unfortunately, the coffee takes on moisture which dramatically effects both shelf live and flavour. Finally, enjoy within 3 months of roast date.

Coffee education is a huge part of our DNA at Balance Coffee. We created an educational content hub called Balance Barista School which covers all you need to know to get your coffee A game at home.

Yes! Head to our coffee blog to find a selection of our favourite recipes from food and coffee mashups to regular drink recipes.

There has long been debate about whether coffee is healthy for you. To put it simply, it is fine if drank in moderation. If you’re particularly sensitive to the caffeine, you can always try drinking a decaf instead!

This will depend on how long you brew your coffee for – unfortunately we can’t give a specific number! However, if you’re worried about the caffeine, you can try our decaf options.

Depending on what coffee is in season the method itself can vary. Typically it’s either using the Swiss Water Process or CO2 decaffeination.

Yes, absolutely! If you have a garden, we would recommend spreading the coffee grounds on flower beds of plants such as hydrangeas or azaleas – they’ll love the acidity. You can also add coffee grounds to compost. As it degrades, it will release nitrogen and create a rich, lovely compost.

Great question! We’re called Balance Coffee because balance is at the core of what we do. We wanted to create a coffee business that would fit into a perfectly balanced lifestyle. Not to mention that the word ‘balance’ is also a fantastic description for our perfectly roasted coffees! When brewed, they provide a flawlessly balanced cup of coffee.

You can learn more about the story behind Balance here.

We sometimes have special discounts! The best way to hear about our limited time discounts are by signing up to our newsletter here. 

You can email us at We’re always happy to hear from you!

Coffee Subscriptions

Our subscription service is designed to remove the hassle out of reordering coffee. Simply select your preferences, such as the frequency of your subscription, and we’ll automate the rest by taking payment and delivering coffee to your doorstep.

If you’d like to adjust or cancel your subscription you can log in to your account and make changes any time.

Yes, absolutely! Head here to buy a gift certificate for a one-off purchase or a subscription.

All of our coffees are great, so naturally we would recommend them all! However, if you’re really stumped, we’d recommend trying our subscription service. We do the choosing for you, and you’ll be able to try a variety of flavours.

If it’s one of our single origin coffees then it’s unlikely we’ll have it again as these coffees are generally rare and exclusive lots of coffee. If it was a blend then yes, as we have these coffees in our range all year round.

Just remember, the single origin coffees are rare so If it proves to be popular, it might not stick around for long so make sure you grab your bag to try it out!

You can keep up with our new releases by following us on social media, or by signing up to our newsletter.

Even better, you can enjoy ever changing freshly roasted coffees by signing up to our coffee subscription service. We have a monthly coffee subscription, a bi-weekly subscription and a weekly coffee subscription depending on your needs.

Shipping & Order Info

Accidentally order the wrong amount or grind? That’s no problem. Get in touch with us at and we’ll see what we can do.

If you placed your order and still haven’t received it then please get in touch with us at and we’ll investigate the issue immediately.

As always, once your coffee is with our delivery partners, it’s down to them to get it safely to your door. They’re working as hard as they can to keep their service running smoothly, but the Covid-19 situation means Royal Mail are experiencing some minor delays in certain areas.

We appreciate your understanding during this time.

Unfortunately we are only supplying mainland UK & Northern Ireland at the moment.

Sage Coffee Machines

While some Sage coffee machines vary, many share similar designs and features and therefore can be cleaned similarly. (However please do check the instructions for your coffee machine before cleaning!) Helpfully, many Sage coffee machines have a light labelled ‘Clean Me’ that comes on when you need to do just that. This indicates that you need to run a flush-back cycle, which basically means that your machine will build up pressurised water (combined with a cleaning tablet) which will clean the internal workings of the machine. Your espresso machine will come with detailed instructions on how to do this.

However, there are also other areas of your coffee machine that will need to be cleaned regularly. For example, the drip tray will show an ‘Empty Me’ sign whenever it is filled with water. Simply pour the water out and clean the tray. Another part of your machine that will need to be cleaned regularly is the knock-box (this is the box that you hit used coffee grounds into). You can throw the grounds in the bin or on top of flower beds.

You can actually buy a Sage coffee machine from us! However, wherever you buy your Sage machine from, make sure that it comes with the 2 year repair, replace or refund guarantee (which is given at the sole discretion of Sage Appliances).

Balance Coffee London

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